Delivery: the small detail that decides the purchase

A customer reaches checkout but can't find a clear answer about delivery - they hesitate, and often just close the tab. Delivery isn't a minor detail; it's part of the purchase decision itself.

1. Say exactly which areas you deliver to

Instead of "we deliver to most areas," name the areas. The customer wants to know immediately whether theirs is covered, without having to ask and wait for a reply.

2. Be upfront about the cost

A surprise delivery fee at the last step is one of the top reasons carts get abandoned. State the price, or at least a range, as soon as the customer sees the product.

3. Give an expected delivery timeframe

"Within 1 to 3 days" is far clearer than "soon" or no timeframe at all. Even an approximate number puts a customer at ease far more than total ambiguity.

4. What happens if there's a delay

State plainly how you'll reach the customer if an order is delayed. A customer who knows they'll be informed trusts you more than one left with no information at all.

Most delivery questions are repetitive and already known in advance - exactly the kind of question a chatbot like OPENCHATBOT can answer within seconds, instead of the customer waiting on you personally.