Clear working hours: a small detail that affects customer trust

A customer asking about your hours outside the expected time is telling you something important - they're genuinely interested, and the question is what you do in that exact moment.

Why asking about hours is an important signal

A customer messaging at 11pm isn't wasting their time - they're genuinely interested, and answering them (even after hours) directly affects their decision.

Write your hours somewhere clear

Hours clearly written on the homepage or contact page save you half the recurring questions from the start.

What to do when a customer messages outside your hours

A simple automatic reply saying "we saw your message, we'll reply as soon as we open" is far better than total silence that makes the customer feel ignored.

Clear hours = higher trust

A site that clearly displays its hours, and replies (even simply) outside them, makes the customer feel they're dealing with a real, organized business, not an abandoned page.

A chatbot like OPENCHATBOT solves exactly this point - it replies to the customer any time, inside or outside your hours, giving them your real hours information within seconds.